Shipping policy

Shipping Policy — Aurelia

Thank you for visiting and shopping at Aurelia! Below are the terms and conditions that constitute our Shipping Policy for our skincare products.

1. Shipment Processing Time

  • Processing times: All orders are processed and prepared for dispatch within 1–3 business days (excluding weekends and holidays).

  • Delays: If we are experiencing a high volume of orders (e.g., during holidays or major sales), shipments may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed automatically at checkout. We offer the following delivery options:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 3–7 business days [Free over $X / Fixed rate]
Express Shipping 1–3 business days [Insert cost]
International Shipping 10–21 business days Varies by destination

> Note: Delivery estimates are approximate and may vary depending on your regional courier services or remote locations.

3. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped, which will contain your tracking number(s).

  • The tracking link will typically become active within 24 hours of dispatch.

4. Customs, Duties, and Taxes

Aurelia is not responsible for any customs duties, taxes, or fees applied to your order in the destination country. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, local taxes, etc.).

5. Damages and Lost Shipments

We take great care in packaging every bottle to ensure it arrives in perfect condition. However, if your order arrives damaged:

  1. Take clear photos of the damaged item and the external packaging.

  2. Contact our customer support team within 48 hours of receiving the package.

  3. Please save all packaging materials and the damaged product until the claim review is complete.

Questions?

If you have any questions about your package or need assistance tracking it, our support team is always here to help: